Lean times calls for lean teams. Let UDT ensure continuity of service with no loss of productivity or outcomes. Utilizing Outsourcing Solutions empowers IT organizations to perform to expectations and deliver desired functions. This, in turn, bolsters the established infrastructure with the people and solutions needed to manage manpower, hardware and enterprise-wide needs.
UDT’s IT services and sourcing solutions serve clients across a wide scope of industries and sectors.. Our consultants, contractors and systems become an extension of your team. We bolster your established infrastructure with on-site or remote technicians, skilled managers, and proven solutions delivered on a pay-for-services-needed / on-demand approach to managing your manpower, hardware and enterprise-wide needs.
We offer the following:
Lifecycle and Desktop ManagementIT is a productivity tool whose performance and lifecycle is best managed by a trusted partner with solutions custom-created to oversee entire installations. We track the lifecycle of every desktop, knowing what software is installed, which licenses are valid (and which are approaching expiration), and when it’s time to rotate out old, slower-performing hardware for newer equipment.
Service PortalUDT’s custom service portal is critical in helping reduce client support loads. Clients can search for their own solutions or create service requests at any time. This expedites both their request for assistance and our ability to initiate fulfillment. The Service Portal also helps reduce costs related to IT service by allowing employees to check any requests status online.
Help DeskUtilization of a domestically-based Help Desk ensures employees get the help they need quickly – and the organization is able to keep costs in check. Versed in the entire array of IT solutions provided by UDT, as well as those that may have been previously supplied by other vendors, our skilled and personable Help Desk staff can talk users through any common or complex issue.
Moves, Adds & Changes (MAC)A fully-staffed Call Center with dedicated service coordinators schedules the resources needed to perform MAC services (Routing / Switching, IP Convergence, Security, AV, Microsoft Servers and Desktops, Cabling, Wireless and Deployments) within three to five business days.
Staff AugmentationFrom downsizing to medical / maternity leave to military deployments, staffing needs change. UDT provides Field Technician Services and Staff Augmentation Services anywhere in the U.S. for those clients facing issues with short- or long-term IT staffing needs. Solutions range from desktop technicians to high-level engineering support. UDT onsite coordinators screen candidates, coordinate new engagements as needed, and work with the customer to familiarize employees with processes, timesheets and billing requirements. Clients pay only for resources utilized, reducing project timelines and overall costs. Payroll, benefits, training and taxes are handled by UDT. We also provide Temp-to-hire opportunities for successful client-technician relationships.
Remote Managed ServicesUDT employs a “multi-tenant” approach to Remote Managed Services. A single IT expert or team of experts manages a number of client installations from a remote location. This model delivers economies of scale that boost efficiency for each client.