Turning numerous communications channels into one – that’s the magic of Unified Communications. Unified Communications (UC) is a set of products that integrates real-time (IP telephony, videoconferencing, presence information, chat / instant messaging, speech recognition services and similar services) and non-real time (voicemail, e-mail, fax and SMS) communications services into one platform delivered to multiple destinations or devices.
In the business or organizational environment, UC shortens potential lag time between message delivery and response, improves message transmissions, and frees users from specific devices or locations. Unified Communications impacts different organizations based on their desired purpose, use and need. Moreover, unified communications has proven its worth in times of crisis and natural disasters, delivering business continuity solutions unavailable through traditional communications tools. Users and organizations enjoy the speed, functionality and efficiency borne from ubiquitous message delivery – wherever work may take you.
We provide an array of Unified Communications solutions:
Voice over Internet Protocol (VoIP) telephony solutions bring cost-effective “telephone” communications to any desktop, laptop or thin client anywhere in the world. Whether enabled in the office location, or empowered through a computer or laptop beyond the office, IP telephony brings many of the same feature sets common to traditional wireline services. IP telephony (also called voice over broadband, broadband telephony and broadband phone) also includes voice messaging services and facsimile transmission. IP telephony, which can operate over most broadband Internet connections, also helps organizations facing business continuity or recovery situations following natural disasters or other catastrophes.
IP Contact Center / Call Center
Unified Communications and IP telephony provide a resource- and cost-efficient solution to those organizations looking for ways to improve application utilization and cost reductions. Calls and contacts are routed seamlessly to any call center location anywhere in the world. Calls can be recorded and reviewed for customer service training or review purposes. Caller data as well as offers or other information can be sent directly to the Customer Service Representative’s desktop. IP Contact Center / Call Center applications bring the power of Internet telephony to customer service and help desk operations – and provides a critical, reliable interface to every consumer experience.
Can enterprise applications be seamlessly integrated into communications network? Application integration delivers interoperability and sharing of information across the enterprise to deliver solutions impossible with traditional voice services. Utilizing applications like the Cisco Smart Business Portal®, a company’s Unified Communications system empowers users to quickly and efficiently maximize business processes by integrating key applications. The result is improved productivity and greater ROI across the communication network.
Video Conferencing / Surveillance
Web- and IP-based video in the workplace brings multiple uses – and rewards. Today’s video conferencing applications connect users across the miles, ushers partnerships from vast distances, strengthen teams and build stronger alliances. Video conferencing allows individuals and groups to meet from any remote location, with scalability up to hundreds of users. Whether in the boardroom or the classroom, the benefits are being realized the world over. Additionally, the surveillance capabilities of today’s Web- and IP-based video solutions add more eyes – and ears – to an organization’s security apparatus. Video surveillance has been proven to reduce theft and vandalism, while also improving employee productivity. With both video conferencing and surveillance, images and audio can be recorded and stored indefinitely.
Collaboration is the natural marriage of all the components present in unified communications. With collaboration, organizations enjoy real-time communications across multiple platforms and systems. Users can tap videoconferencing, IP telephony and instant messaging – all via one user interface over existing telephony and IT. UDT’s Unified Messaging strategic consultants help clients envision the possibilities of these services to improve collaboration and productivity while also reducing existing travel, real estate and facilities costs.
TelePresence is videoconferencing – only even more powerful and compelling.. Using the Cisco TelePresence solution and Internet Protocol, UDT is able to deliver collaborative solutions on large video displays and engaging sound systems. Users are enveloped in an experience outdone only by participants actually being in the same room with each other.